Call Centre Services

REPRESENTATION OF A PROFESSION

Highly competent customer service personnel will provide a favorable, enduring impression that is completely linked with your brand, its values, and its strategic focus. We will represent you as an extension of your company, taking just as much care and consideration as you would.

Dynamic

Frameworks for highly responsive customer service created to scale operations and meet demand without sacrificing service.

Accessible

A committed group of experts who are constantly accessible and prepared to help and have a thorough understanding of e-commerce company operations.

Accurate

Our rigorous service is supported by a strong infrastructure, thorough training, thorough reporting, security, and compliance.

MULTI-CHANNEL

Our omni-channel contact center offers a real-time, unified interface for managing incoming calls, emails, web chats, SMS, and social media. This is made possible by our industry-leading communication handling software. You can be sure that your customers will have a seamless and positive brand experience no matter the device or channel they choose to interact with you through. Even better, we can analyze the channels that your customers use to communicate with your business and develop a strategy that works for them.

PROTECTION OF BRAND

You need a partnership that will offer value and give your customers confidence while doing business with you if you want to maintain the reputation you have worked so hard to build. Professional brand representation is crucial. Your brand is in the best hands at AS Middle East. Our physical location and technical infrastructure maintain the stability and security of your customer data, and our highly qualified customer contact team makes sure that all communications are in line with your brand’s core principles and serve to enhance your reputation.

PLUG-AND-GO

We are able to offer distinctive and branded customer experiences quickly, efficiently, and with outstanding customer satisfaction because to our exceptional knowledge and strong technological resources that are totally customizable to your specifications. Deployment is quick and easy because to our incredibly responsive service framework; on your end, it basically involves plugging something in and getting started. We have made every effort to ensure that our services are as flexible as possible, enabling you to scale up or down as necessary to meet changing demand without sacrificing the quality of the user experience.

CONSCIOUS ACTION

Through the call center, we can proactively incorporate consumer interaction data into our analytics to analyze and track business performance. We can expertly manage real-time KPIs and SLAs in accordance with our agreement thanks to our customized dashboards and cutting-edge reporting tools. We give you access to insightful data that can be used to better customer experiences and boost business results. This data covers every facet of the contact experience, customer behavior patterns, and channel efficacy.